Warranty & Service Guarantee

At FAR (Fix Appliances Repair), we stand behind the quality of our workmanship and the durability of the parts we provide. We understand that appliance repairs are an investment in your home’s comfort, which is why we offer a comprehensive warranty program designed to give you total peace of mind.

Our 100% Satisfaction Commitment

If the original fault recurs during your warranty period, we will return to your location, re-diagnose the issue, and provide the necessary labor at no additional cost to you.

1. Labor Warranty

We provide a standard 90-Day (3-Month) Labor Warranty on all repairs performed by our certified technicians.

  • Coverage: This covers the specific repair work and adjustments made during our initial visit.
  • Exclusions: This does not cover new, unrelated faults that may develop in the appliance after our technician has left.

2. Spare Parts Warranty

We exclusively use 100% Genuine Spare Parts sourced from authorized manufacturer distributors.

  • Duration: Most genuine parts come with a 6-Month to 1-Year Manufacturer Warranty (depending on the brand and component, such as compressors or motors).
  • Replacement: If a part installed by FAR fails within its warranty period due to a manufacturing defect, we will replace the part free of charge.

3. AC Re-Gassing Guarantee

For AC Gas Top-ups and Refills, we provide a 30-Day Leak-Free Guarantee. * Because gas loss is often caused by microscopic leaks in aging systems, we perform a pressure test before refilling. Our warranty ensures that the connections we worked on remain airtight and functional.

What is Not Covered?

To maintain transparency, please note that our warranty does not apply in the following circumstances:

  • External Factors: Damage caused by Dubai’s power surges, fluctuations in DEWA water pressure, or environmental sand/dust accumulation.
  • Customer Misuse: Faults arising from overloading a washing machine, failing to clean AC filters, or using incorrect detergents/chemicals.
  • Third-Party Tampering: If the appliance is opened or repaired by another company or an unauthorized individual after our service.
  • Consumables: Items such as light bulbs, water filters, plastic shelves, and outer cosmetic casings.

How to Claim Your Warranty

If you believe your appliance is experiencing a recurring issue covered under our guarantee:

  1. Locate Your Invoice: Have your original FAR service invoice or digital receipt ready.
  2. Contact Us: Call our 24/7 hotline at +971 56 152 2809 or WhatsApp us at https://wa.me/971561522809.
  3. Schedule a Visit: We will prioritize your request and dispatch a senior technician to inspect the unit within 24 hours.

Why FAR Offers the Best Warranty in Dubai

  • No Hidden Fees: We don’t charge “travel fees” for valid warranty claims.
  • Genuine Parts Only: We never use “compatible” or “used” parts to save costs.
  • Certified Expertise: Our repairs are performed to factory specifications, reducing the chance of a callback.